Shipping & Returns
SHIPPING
Our 4′ x 10′, 4′ x 8′, and 2′ x 8′ embossed diamond plate sheets typically ship rolled in a large custom heavy-duty corrugated cardboard box. Most orders ship within 2-3 days of receipt using UPS or FedEx “Ground” service. Learn more about us here.
ONLINE DIAMOND PLATE RETURN POLICY
Most unopened items returned in new and resalable condition within 60 days of purchase will be eligible to receive a refund or exchange. All custom fabricated products sales are final and not eligible for return. Items that are opened or damaged are not eligible for a refund or exchange. A 20% restocking fee will be assessed to all eligible customer returns. Return packaging and payment of all return postage to our facility in Golden, Colorado is the responsibility of the customer. We encourage customers to request a FREE SAMPLE in advance of ordering full sheets of diamond plate to ensure you’re getting the diamond plate you expect. Please call us at 303-500-7209 if you need to cancel or return your order.
We do not offer returns on Wholesale orders.
FREE SHIPPING
Online Diamond Plate offers FREE shipping on orders of OVER $400.00. This offer only applies when making purchase online, and only includes products offered at www.onlinediamondplate.com. Orders are typically shipped using “Ground” shipping service. This offer applies only to orders shipping within the 48-continental USA states, and excludes shipments to Alaska, and Hawaii, and Canada. FREE SHIPPING IS NOT included for Wholesale Orders, .045″ and .125″ thick diamond plate sheets, and molding lengths over 6 feet.
Wholesale Freight Shipping
Wholesale products do not qualify for free shipping. Please note that Wholesale orders typically take 1-2 weeks to ship, but can take up to 4 weeks depending on inventory and schedule at time of order. All wholesale aluminum tread sheet products will be shipped flat on pallets and customers may require a dock and forklift with extended forks for receipt. We will contact you after you place your order to discuss shipping details.
