When your order ships from Golden, we send a shipping confirmation email with a carrier tracking link for FedEx, UPS, or freight. That is the fastest way to see where your package is.

1. Check your shipping confirmation email

   Open the email we send when your order leaves Golden. It includes a tracking link from the carrier.

2. Sign in to your account

   Sign in with the email you used at checkout. Open Orders, then select the order you want to track. After we ship the order and add a tracking number, the tracking number and a carrier link show on that order's status page. The Orders list itself shows a status such as Confirmed, not the tracking number. Confirmed can also mean the carrier has not yet reported the package as on its way, or that the order did not need to be shipped.

   Sign in to your account

3. Still need help?

   Email support@onlinediamondplate.com or call (303) 500-7209, Monday through Friday, 9 to 5 Mountain Time. Please include your order number and the email on the order.